Measuring Customer Service – Is Variety Causing Confusion?
There is confusion on the variety of measures used for measuring customer service. Let us survey the different metrics and get an input on how it is measured and what are the issues.
Demand Forecasting, Sales Planning, Big Data Analytics & IBP
There is confusion on the variety of measures used for measuring customer service. Let us survey the different metrics and get an input on how it is measured and what are the issues.
Although most demand planners and COE professionals understand the mechanics of these measures, there is some confusion on what to measure and why.
Measurement depends on what you are trying to drive – what you are using the forecast for? So level of aggregations matter as well. We explain some examples on what circumstances drive which measures.
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Some of the big names who have used our services and expertise include Honeywell, Pepsi Foods, Brown-Forman, Labatt, Yaskawa, Coleman, McCain Foods, Lindt and many other small and medium size companies.
We can be reached at www.demandplanning.net. You can also contact our Business Development Manager at hatimr@demandplanning.net . We would be glad to have an initial call for a short diagnostic of the current processes and pain points.